Privacy policy

Last updated: 2026

What we collect

Shoppers who chat with an assistant on a store: the messages they write, the products recommended to them, clicks on those products, and technical data needed to run the chat (an anonymous session id, the website, the IP address for abuse protection). We do not ask shoppers for their name, phone or payment details.

Our customers (stores): account details (name, email), subscription and payment records, and the store's public product catalog.

How we use it

To answer shoppers, to show each store its own analytics, to bill and support our customers, and to keep the service secure. Conversations are processed by AI providers (such as OpenAI, Microsoft Azure or DeepSeek) chosen per store; they receive only what is needed to write the reply.

Retention and your rights

Conversations are kept for up to 12 months, then deleted. Stores and shoppers can ask us to access or delete their data through the contact page.

Contact

Questions about privacy: use the contact page.